/* SafetyPass Help Desk — theme v1
   Replaces app.css, sidebar-logo.css, footer-layout.css, responsive.css, ui-motion.css,
   conversation.css, layout-v33.css, reply-editor.css and text-correction.css. */

:root{
 --brand:#0878d1;--brand-strong:#0662ad;--brand-soft:#e8f2fc;--brand-ink:#0b4f8a;
 --ink:#0f1e2c;--ink-2:#3a4b5c;--muted:#6b7b8b;--faint:#97a5b3;
 --bg:#f5f7fa;--surface:#fff;--surface-2:#f9fbfc;--line:#e4e9ef;--line-strong:#d3dbe4;
 --ok:#16835a;--ok-soft:#e6f5ee;--warn:#a86a00;--warn-soft:#fdf3dc;--bad:#c4334a;--bad-soft:#fdecef;--info:#2a6bd1;--info-soft:#e9f0fd;--violet:#6a4fc9;--violet-soft:#f0ecfc;
 --c1:#0878d1;--c2:#2bb3a3;--c3:#f0a23b;--c4:#7b61d6;--c5:#e0566d;--c6:#8a9aab;
 --radius:12px;--radius-sm:8px;--radius-lg:16px;
 --shadow-sm:0 1px 2px rgba(15,30,44,.05);--shadow:0 1px 2px rgba(15,30,44,.04),0 4px 14px rgba(15,30,44,.05);--shadow-lg:0 18px 48px rgba(15,30,44,.16);
 --sidebar:248px;--topbar:64px;
 --font:"Inter",system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;
 --ease:cubic-bezier(.22,1,.36,1);
}
*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
html,body{max-width:100%;overflow-x:hidden}
body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.55 var(--font);font-feature-settings:"cv11","ss01";-webkit-font-smoothing:antialiased}
img{max-width:100%;height:auto}
a{color:var(--brand);text-decoration:none}
a:hover{color:var(--brand-strong)}
h1{font-size:24px;line-height:1.25;font-weight:700;letter-spacing:-.015em;margin:0 0 18px}
h2{font-size:16px;line-height:1.35;font-weight:600;margin:0 0 14px}
h3{font-size:15px;font-weight:600}
p{margin:0 0 12px}
small{font-size:12.5px}
.muted{color:var(--muted)}
.ic{flex:0 0 auto;display:block}
:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
.num,.kpi strong,.ticket-metrics strong,td.num{font-variant-numeric:tabular-nums}

/* ---------- Sidebar ---------- */
.app-sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar);background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;padding:18px 14px 14px;z-index:40;overflow-y:auto}
.sidebar-brand{padding:6px 10px 18px;border-bottom:1px solid var(--line);margin-bottom:10px}
.sidebar-brand img{display:block;width:168px;max-width:100%;height:auto}
.sidebar-brand small{display:block;margin-top:4px;color:var(--muted);font-size:11px;font-weight:600;letter-spacing:.08em;text-transform:uppercase}
.app-sidebar nav{display:grid;gap:2px}
.nav-label{margin:14px 10px 6px;font-size:11px;font-weight:600;letter-spacing:.07em;text-transform:uppercase;color:var(--faint)}
.app-sidebar nav a,.sidebar-logout{display:flex;align-items:center;gap:11px;padding:8px 10px;border-radius:var(--radius-sm);color:var(--ink-2);font-weight:500;font-size:14px;transition:background .15s,color .15s}
.app-sidebar nav a .ic,.sidebar-logout .ic{color:var(--faint);transition:color .15s}
.app-sidebar nav a:hover,.sidebar-logout:hover{background:var(--bg);color:var(--ink)}
.app-sidebar nav a:hover .ic{color:var(--ink-2)}
.app-sidebar nav a.is-active{background:var(--brand-soft);color:var(--brand-ink);font-weight:600}
.app-sidebar nav a.is-active .ic{color:var(--brand)}
.sidebar-footer{margin-top:auto;padding-top:12px;border-top:1px solid var(--line);display:grid;gap:8px}
.sidebar-footer small{padding:0 10px;color:var(--faint);font-size:11.5px}
.sidebar-footer small a{color:var(--muted)}
.sidebar-scrim{display:none}

/* ---------- Topbar ---------- */
.shell{margin-left:var(--sidebar);min-height:100vh}
.topbar{position:sticky;top:0;z-index:30;height:var(--topbar);display:flex;align-items:center;gap:16px;padding:0 28px;background:rgba(255,255,255,.88);backdrop-filter:saturate(1.4) blur(10px);-webkit-backdrop-filter:saturate(1.4) blur(10px);border-bottom:1px solid var(--line)}
.menu{display:none;place-items:center;width:38px;height:38px;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);color:var(--ink);cursor:pointer;padding:0}
.topbar-search{flex:1;max-width:520px;display:flex;align-items:center;gap:8px;height:38px;padding:0 12px;border:1px solid var(--line);border-radius:10px;background:var(--surface-2);color:var(--faint);transition:border-color .15s,box-shadow .15s,background .15s}
.topbar-search:focus-within{background:#fff;border-color:var(--brand);box-shadow:0 0 0 3px rgba(8,120,209,.12)}
.topbar-search input{border:0;background:transparent;padding:0;height:100%;box-shadow:none!important;font-size:14px}
.topbar-spacer{flex:1}
.topbar-actions{display:flex;align-items:center;gap:14px;margin-left:auto}
.lang-switch{display:inline-flex;padding:3px;border:1px solid var(--line);border-radius:9px;background:var(--surface-2)}
.lang-switch a{padding:3px 9px;border-radius:6px;font-size:12px;font-weight:600;color:var(--muted)}
.lang-switch a.is-active{background:#fff;color:var(--ink);box-shadow:var(--shadow-sm)}
.user-chip{display:flex;align-items:center;gap:10px;min-width:0}
.avatar{display:grid;place-items:center;flex:0 0 34px;width:34px;height:34px;border-radius:50%;background:linear-gradient(135deg,#0b5fa8,#1aa3e0);color:#fff;font-size:12.5px;font-weight:600;letter-spacing:.02em}
.user-meta{display:grid;line-height:1.2;min-width:0}
.user-meta b{font-size:13.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:180px}
.user-meta small{font-size:12px;color:var(--muted)}
.public-header{display:flex;justify-content:flex-end;padding:16px 24px}

/* ---------- Content ---------- */
.content{width:100%;max-width:1320px;margin:0 auto;padding:28px 28px 56px}
main:not(.shell) .content{max-width:760px}
.public-footer{text-align:center;padding:20px;color:var(--muted);font-size:13px}
.flash,.alert{padding:11px 14px;border-radius:10px;margin:0 0 18px;font-size:14px;border:1px solid}
.flash,.alert.success{background:var(--ok-soft);border-color:#bfe5d2;color:#11603f}
.alert.error{background:var(--bad-soft);border-color:#f2c3cb;color:#9d2336}
.page-head,.tickets-page-heading,.admin-page-heading,.ai-knowledge-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}
.page-head h1,.tickets-page-heading h1,.admin-page-heading h1,.ai-knowledge-heading h1{margin:0}
.page-head p,.admin-page-heading p{margin:4px 0 0;color:var(--muted)}
.ai-knowledge-heading>div{display:flex;align-items:center;gap:10px}

/* ---------- Surfaces ---------- */
.panel,.card,.dashboard-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm)}
.panel{padding:20px;margin-top:16px;overflow-x:auto;-webkit-overflow-scrolling:touch}
.card{padding:18px}
.cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}
.card strong{display:block;font-size:28px;font-weight:600}
.settings-panel{max-width:920px}
.split{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,1fr);gap:18px;align-items:start}
.split>section.panel,.split>div>section.panel{margin-top:0}

/* ---------- Forms ---------- */
label{display:grid;gap:6px;font-weight:500;font-size:13.5px;color:var(--ink-2)}
input,select,textarea{width:100%;padding:9px 12px;border:1px solid var(--line-strong);border-radius:var(--radius-sm);background:#fff;color:var(--ink);font:inherit;font-size:14.5px;transition:border-color .15s,box-shadow .15s}
input:hover,select:hover,textarea:hover{border-color:#b9c5d1}
input:focus,select:focus,textarea:focus{outline:0;border-color:var(--brand);box-shadow:0 0 0 3px rgba(8,120,209,.13)}
input[type=checkbox],input[type=radio]{width:16px;height:16px;padding:0;accent-color:var(--brand)}
select{appearance:none;-webkit-appearance:none;padding-right:32px;background:#fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236b7b8b' stroke-width='2.5' stroke-linecap='round'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E") no-repeat right 11px center}
textarea{min-height:120px;resize:vertical;line-height:1.55}
.form{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.full{grid-column:1/-1}
.stack-form{display:grid;gap:14px}
.stack-form .btn{justify-self:start}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:38px;padding:8px 15px;border:1px solid var(--brand);border-radius:var(--radius-sm);background:var(--brand);color:#fff;font:inherit;font-size:14px;font-weight:600;cursor:pointer;white-space:nowrap;transition:background .15s,border-color .15s,box-shadow .15s,transform .1s}
.btn:hover{background:var(--brand-strong);border-color:var(--brand-strong);color:#fff}
.btn:active{transform:translateY(1px)}
.btn.secondary{background:#fff;border-color:var(--line-strong);color:var(--ink)}
.btn.secondary:hover{background:var(--surface-2);border-color:#b9c5d1;color:var(--ink)}
.btn.ghost{background:transparent;border-color:transparent;color:var(--ink-2)}
.btn.ghost:hover{background:var(--bg)}
.btn.small{min-height:32px;padding:5px 11px;font-size:13px}
.btn:disabled{opacity:.55;cursor:not-allowed;transform:none}
label.btn input[type=file]{position:absolute;width:1px;height:1px;opacity:0}

/* ---------- Tables ---------- */
table{width:100%;border-collapse:collapse;font-size:14px}
th,td{text-align:left;padding:11px 12px;border-bottom:1px solid var(--line);vertical-align:middle}
th{font-size:12px;font-weight:600;color:var(--muted);letter-spacing:.02em;background:var(--surface-2);white-space:nowrap}
thead th:first-child{border-top-left-radius:8px}thead th:last-child{border-top-right-radius:8px}
tbody tr:last-child td{border-bottom:0}
tbody tr{transition:background .12s}
tbody tr:hover{background:#fafcfd}
.sort-link{color:inherit}
.sort-link:hover{color:var(--ink)}
.admin-table-wrap,.dashboard-table-wrap{overflow-x:auto}
.admin-table-wrap table{min-width:680px}
.admin-search{display:flex;gap:10px;margin-bottom:14px}
.admin-users-grid{display:grid;grid-template-columns:300px minmax(0,1fr);gap:16px;align-items:start}
.user-row-form{display:grid;grid-template-columns:1fr 1fr auto;gap:8px;align-items:center}
.user-row-form select,.user-row-form button{padding:6px 28px 6px 10px;font-size:13px;min-height:32px}
.user-row-form button{padding:6px 12px}
.audit-action{display:inline-flex;padding:3px 9px;border-radius:999px;background:var(--info-soft);color:var(--info);font-size:12.5px;font-weight:500}
.audit-panel code{white-space:normal;overflow-wrap:anywhere}

/* ---------- Pills & chips ---------- */
.status-outline,.badge{display:inline-flex;align-items:center;gap:6px;padding:3px 10px 3px 8px;border-radius:999px;font-size:12.5px;font-weight:500;white-space:nowrap;background:var(--info-soft);color:var(--info);border:0}
.status-outline::before,.badge::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.status-outline.new,.badge.new{background:var(--violet-soft);color:var(--violet)}
.status-outline.open,.badge.open{background:var(--info-soft);color:var(--info)}
.status-outline.in_progress,.badge.in_progress{background:#e7f6f4;color:#147a6e}
.status-outline.awaiting_support,.badge.awaiting_support{background:var(--bad-soft);color:var(--bad)}
.status-outline.awaiting_customer,.badge.awaiting_customer{background:var(--warn-soft);color:var(--warn)}
.status-outline.resolved,.badge.resolved{background:var(--ok-soft);color:var(--ok)}
.status-outline.closed,.badge.closed{background:#eef1f4;color:#5d6b79}
.badge.high,.badge.urgent{background:var(--bad-soft);color:var(--bad)}
.priority-display{display:inline-flex;align-items:center;gap:7px;white-space:nowrap;font-size:13.5px;color:var(--ink-2)}
.priority-display i{--a:#d7dee5;--b:#d7dee5;--c:#d7dee5;display:inline-block;width:14px;height:12px;background:linear-gradient(var(--a),var(--a)) 0 100%/3px 40% no-repeat,linear-gradient(var(--b),var(--b)) 5.5px 100%/3px 70% no-repeat,linear-gradient(var(--c),var(--c)) 11px 100%/3px 100% no-repeat}
.priority-display.low{color:var(--muted)}.priority-display.low i{--a:#8a98a6}
.priority-display.normal i{--a:var(--brand);--b:var(--brand)}
.priority-display.high{color:#b45309}.priority-display.high i{--a:#e8891c;--b:#e8891c;--c:#e8891c}
.priority-display.urgent{color:var(--bad);font-weight:600}.priority-display.urgent i{--a:var(--bad);--b:var(--bad);--c:var(--bad)}
.person-chip{display:inline-flex;align-items:center;gap:8px;max-width:100%;color:var(--ink-2);font-size:13.5px}
.person-chip i{display:grid;place-items:center;flex:0 0 26px;width:26px;height:26px;border-radius:50%;background:var(--brand-soft);color:var(--brand-ink);font-style:normal;font-size:11px;font-weight:600}
.agent-chip i{background:#ecf6f1;color:#17714c}
.channel-chip{display:inline-flex;align-items:center;gap:6px;color:var(--muted);font-size:13px;white-space:nowrap}
.channel-chip i{color:#2bb37a;font-style:normal;font-size:9px}

/* ---------- Tabs ---------- */
.ticket-tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);margin-bottom:18px;overflow-x:auto}
.ticket-tabs button{display:flex;align-items:center;gap:7px;white-space:nowrap;border:0;border-bottom:2px solid transparent;margin-bottom:-1px;background:transparent;padding:10px 12px;color:var(--muted);font:inherit;font-size:14px;font-weight:500;cursor:pointer}
.ticket-tabs button:hover{color:var(--ink)}
.ticket-tabs button.is-active{color:var(--ink);border-color:var(--brand);font-weight:600}
.ticket-tabs span{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#eef1f4;color:var(--ink-2);font-size:11.5px;font-weight:600}
.tickets-view-tabs{display:inline-flex;gap:2px;padding:3px;border:1px solid var(--line);border-radius:10px;background:var(--surface);margin:0 0 16px;max-width:100%}
.tickets-view-tabs button{border:0;border-radius:7px;margin:0;padding:6px 12px}
.tickets-view-tabs button.is-active{background:var(--brand-soft);color:var(--brand-ink)}
.ticket-tab-panel,.tickets-view-panel{display:none}
.ticket-tab-panel.is-active,.tickets-view-panel.is-active{display:block;animation:rise .2s var(--ease) both}
.tab-panel-heading{display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap}
.tab-panel-heading h2{margin:0}

/* ---------- Metric strips ---------- */
.ticket-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);margin-bottom:16px;box-shadow:var(--shadow-sm);overflow:hidden}
.ticket-metrics.tickets-summary{grid-template-columns:repeat(5,minmax(0,1fr))}
.ticket-metrics>div{display:grid;gap:2px;padding:14px 18px;border-right:1px solid var(--line);min-width:0}
.ticket-metrics>div:last-child{border-right:0}
.ticket-metrics small{color:var(--muted);font-size:11.5px;font-weight:600;letter-spacing:.04em}
.ticket-metrics strong{font-size:22px;font-weight:600;color:var(--ink)}

/* ---------- Ticket list ---------- */
.ticket-list-toolbar{display:flex;align-items:center;justify-content:flex-end;gap:12px;margin:0 0 12px}
.ticket-filter-form{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.ticket-search,.ticket-filter{display:flex;align-items:center;gap:6px;background:#fff;border:1px solid var(--line-strong);border-radius:var(--radius-sm);padding:0 0 0 11px;font-size:14px;color:var(--faint);font-weight:400}
.ticket-search:focus-within,.ticket-filter:focus-within{border-color:var(--brand);box-shadow:0 0 0 3px rgba(8,120,209,.13)}
.ticket-search input,.ticket-filter select{border:0;box-shadow:none!important;min-width:220px;padding:8px 10px 8px 2px}
.ticket-filter select{min-width:170px;padding-right:30px}
.modern-ticket-list{padding:0;margin-top:0;overflow:auto}
.modern-ticket-list table{min-width:980px}
.modern-ticket-list td{padding:12px}
.ticket-id-link{color:var(--muted);font-weight:500;font-size:13px;white-space:nowrap;font-variant-numeric:tabular-nums}
.ticket-subject-link{color:var(--ink);font-weight:600}
.ticket-subject-link:hover{color:var(--brand)}
.created-cell{white-space:nowrap}
.created-cell b{display:block;font-weight:500;font-size:13.5px}
.created-cell small{display:block;color:var(--muted)}
.quick-add-form{display:grid;grid-template-columns:minmax(220px,1fr) auto auto;align-items:end;gap:12px;padding:14px;margin:14px 0 18px;background:var(--surface-2);border:1px solid var(--line);border-radius:var(--radius)}
.note-quick-add{grid-template-columns:minmax(220px,.8fr) minmax(300px,2fr) auto}
.quick-file{display:inline-flex;align-items:center;justify-content:center;min-height:38px;border:1px dashed var(--line-strong);border-radius:var(--radius-sm);background:#fff;color:var(--ink-2);padding:8px 14px;cursor:pointer}
.quick-file input{position:absolute;width:1px;height:1px;opacity:0}
.note-entry textarea{min-height:80px}

/* ---------- Activity / notes / attachments ---------- */
.activity-timeline{display:grid}
.activity-timeline>div{display:grid;grid-template-columns:16px 1fr;gap:12px;padding-bottom:18px;position:relative}
.activity-timeline>div::before{content:"";position:absolute;left:5px;top:16px;bottom:0;width:2px;background:var(--line)}
.activity-timeline>div:last-child::before{display:none}
.activity-timeline span{width:12px;height:12px;border-radius:50%;background:#fff;border:3px solid var(--brand);margin-top:4px}
.activity-timeline p{display:grid;gap:2px;margin:0}
.activity-timeline small{color:var(--muted)}
.grouped-activity h3{margin:6px 0 14px;padding-bottom:8px;border-bottom:1px solid var(--line);font-size:13px;color:var(--muted);text-transform:uppercase;letter-spacing:.05em}
.grouped-activity h3:not(:first-child){margin-top:20px}
.notes-list{display:grid;gap:10px}
.notes-list article{padding:14px;border:1px solid var(--line);border-radius:var(--radius);background:#fffcf2}
.notes-list article small{margin-left:8px;color:var(--muted)}
.notes-list article p{margin:6px 0}
.note-form{display:grid;gap:10px;margin-bottom:18px}
.note-form button{justify-self:end}
.attachment-library{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px;margin-top:16px}
.attachment-library a{display:grid;gap:4px;padding:14px;border:1px solid var(--line);border-radius:var(--radius);background:#fff;color:var(--ink);transition:border-color .15s,box-shadow .15s}
.attachment-library a:hover{border-color:var(--brand);box-shadow:var(--shadow)}
.attachment-library strong{font-weight:500;overflow-wrap:anywhere}
.attachment-library small{color:var(--muted)}
.attachment-upload-form{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.attachment-upload-form input[type=file]{position:absolute;width:1px;height:1px;opacity:0}

/* ---------- Ticket view & conversation ---------- */
.ticket-top-actions{display:flex;justify-content:flex-end;margin-bottom:12px}
.ticket-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:14px}
.ticket-heading h1{font-size:20px;margin:0;overflow-wrap:anywhere}
.chat-thread{display:flex;flex-direction:column;gap:20px;padding:22px;margin-top:0;overflow:visible}
.chat-date{display:flex;align-items:center;gap:12px;color:var(--faint);font-size:12px;font-weight:500}
.chat-date::before,.chat-date::after{content:"";height:1px;background:var(--line);flex:1}
.chat-row{display:flex;align-items:flex-start;gap:10px;width:100%}
.chat-row.chat-support{justify-content:flex-end}
.chat-message{max-width:min(78%,720px);min-width:0}
.chat-support .chat-message{display:flex;flex-direction:column;align-items:flex-end}
.chat-meta{display:flex;align-items:center;gap:8px;margin:0 2px 5px;color:var(--muted);font-size:12px}
.chat-meta b{color:var(--ink);font-size:13px;font-weight:600}
.chat-bubble{padding:12px 15px;border-radius:4px 14px 14px 14px;background:#f1f4f7;color:var(--ink);line-height:1.6;overflow-wrap:anywhere}
.chat-support .chat-bubble{border-radius:14px 4px 14px 14px;background:var(--brand-soft)}
.chat-avatar{display:grid;place-items:center;flex:0 0 34px;width:34px;height:34px;border-radius:50%;font-size:13px;font-weight:600;color:#fff}
.customer-avatar{background:linear-gradient(135deg,#475a6d,#7d8fa1)}
.support-avatar{background:#fff;border:1px solid var(--line);padding:2px;overflow:hidden}
.support-avatar img{display:block;width:100%;height:100%;border-radius:50%;object-fit:cover}
.chat-internal{justify-content:center}
.chat-internal .chat-message{max-width:90%}
.chat-internal .chat-bubble{background:#fff8e3;border:1px dashed #e7c96a;border-radius:10px}
.internal-label{padding:1px 7px;border-radius:999px;background:#fdefc2;color:#7a5800;font-weight:600;font-size:11px}
.message-attachments{display:flex;flex-direction:column;gap:6px;margin-top:10px;padding-top:9px;border-top:1px solid rgba(15,30,44,.1)}
.message-attachments a{display:flex;align-items:center;gap:5px;font-weight:500;overflow-wrap:anywhere}
.message-attachments small{color:var(--muted);white-space:nowrap}

/* Reply composer — fixed height logic lives in reply-editor.js */
.reply-panel{position:static;padding:12px;margin-top:12px;overflow:visible}
.reply-form{display:grid;gap:10px}
.reply-composer{position:relative;display:block;border:1px solid var(--line-strong);border-radius:12px;background:#fff;padding:10px 12px 52px;transition:border-color .15s,box-shadow .15s}
.reply-composer:focus-within{border-color:var(--brand);box-shadow:0 0 0 3px rgba(8,120,209,.12)}
.reply-composer textarea{display:block;width:100%;min-height:96px;max-height:min(50vh,420px);resize:none;overflow-y:hidden;border:0;border-radius:0;padding:2px 0;background:transparent;box-shadow:none!important;font-size:15px;line-height:1.6}
.reply-send{position:absolute;right:10px;bottom:10px;display:grid;place-items:center;width:36px;height:36px;border:0;border-radius:9px;background:var(--brand);color:#fff;font-size:19px;line-height:1;cursor:pointer;transition:background .15s}
.reply-send:hover{background:var(--brand-strong)}
.reply-tools{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.attachment-picker,.ai-draft-button{position:relative;display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line-strong);border-radius:var(--radius-sm);background:#fff;color:var(--ink-2);padding:6px 11px;font:inherit;font-size:13px;font-weight:500;cursor:pointer;transition:border-color .15s,background .15s}
.attachment-picker:hover,.ai-draft-button:hover{border-color:#b9c5d1;background:var(--surface-2)}
.attachment-picker input{position:absolute;width:1px;height:1px;opacity:0;overflow:hidden}
.ai-draft-button{color:var(--violet);border-color:#d9d0f5;background:#faf8ff}
.ai-draft-button:disabled{opacity:.6;cursor:wait}
.internal-toggle{display:inline-flex;align-items:center;gap:7px;font-size:13px;font-weight:500;color:var(--ink-2)}
.internal-toggle input{width:16px}
.ai-draft-status{width:100%;padding:8px 11px;border-radius:var(--radius-sm);font-size:13px}
.ai-draft-status.is-loading{background:var(--info-soft);color:var(--info)}
.ai-draft-status.is-success{background:var(--ok-soft);color:var(--ok)}
.ai-draft-status.is-error{background:var(--bad-soft);color:var(--bad)}
.text-correction{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin:0;grid-column:1/-1}
.text-correction .btn{min-height:30px;padding:4px 10px;font-size:12.5px;font-weight:500}
.text-correction small{font-size:12px;color:var(--muted);flex:1;min-width:180px}
.text-correction p{flex-basis:100%;margin:0;font-size:13px;color:var(--bad)}
.text-correction p:empty{display:none}
.correction-dialog{width:min(640px,calc(100% - 24px));max-height:90vh;overflow:auto;border:1px solid var(--line);border-radius:var(--radius-lg);padding:22px;color:var(--ink);background:#fff;box-shadow:var(--shadow-lg)}
.correction-dialog::backdrop{background:rgba(15,30,44,.45)}
.correction-dialog textarea{min-height:220px;margin:12px 0}
.correction-dialog>div{display:flex;gap:10px;flex-wrap:wrap}
.split>section.panel h2{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
.split>section.panel form br{display:none}
.split>section.panel form label+label,.split>section.panel form label+br+label{margin-top:12px}
.split>section.panel form .btn{margin-top:14px;width:100%}
.split>section.panel p b{display:inline-block;margin-bottom:1px;font-size:12.5px;font-weight:500;color:var(--muted)}
.staff-ticket-table,.customer-ticket-table{table-layout:fixed}
.staff-ticket-table th:nth-child(1){width:12%}.staff-ticket-table th:nth-child(2){width:23%}.staff-ticket-table th:nth-child(3){width:16%}.staff-ticket-table th:nth-child(4){width:9%}.staff-ticket-table th:nth-child(5){width:10%}.staff-ticket-table th:nth-child(6){width:10%}.staff-ticket-table th:nth-child(7){width:11%}.staff-ticket-table th:nth-child(8){width:9%}
.customer-ticket-table th:nth-child(1){width:17%}.customer-ticket-table th:nth-child(2){width:37%}.customer-ticket-table th:nth-child(3){width:12%}.customer-ticket-table th:nth-child(4){width:16%}.customer-ticket-table th:nth-child(5){width:18%}
.modern-ticket-list td{overflow-wrap:anywhere}
.modern-ticket-list .status-outline{white-space:normal}

/* ---------- Ticket drawer ---------- */
.ticket-drawer-overlay{position:fixed;inset:0;background:rgba(15,30,44,.38);opacity:0;visibility:hidden;transition:opacity .22s ease,visibility 0s linear .22s;z-index:1000}
.ticket-drawer-overlay.is-open{opacity:1;visibility:visible;transition:opacity .22s ease}
.ticket-drawer{position:fixed;top:0;right:0;bottom:0;width:min(900px,74vw);background:var(--bg);box-shadow:var(--shadow-lg);transform:translateX(102%);transition:transform .32s var(--ease);z-index:1001;display:flex;flex-direction:column}
.ticket-drawer.is-open{transform:none}
.ticket-drawer-header{display:flex;align-items:center;gap:10px;min-height:58px;padding:10px 16px;background:#fff;border-bottom:1px solid var(--line)}
.ticket-drawer-header>span{flex:1}
.ticket-drawer-full,.ticket-drawer-close{display:inline-flex;align-items:center;border:1px solid var(--line-strong);background:#fff;color:var(--ink);border-radius:var(--radius-sm);padding:6px 12px;font:inherit;font-size:13px;font-weight:500;cursor:pointer}
.ticket-drawer-full:hover,.ticket-drawer-close:hover{background:var(--surface-2);color:var(--ink)}
.ticket-drawer-close{justify-content:center;width:36px;height:36px;padding:0;font-size:22px;line-height:1}
.ticket-drawer-body{flex:1;overflow:auto;overscroll-behavior:contain;padding:20px}
.ticket-drawer-body .content{padding:0;max-width:none}
.ticket-drawer-body .split{grid-template-columns:minmax(0,2fr) minmax(230px,1fr)}
.ticket-drawer-body .ticket-top-actions{display:none}
body.ticket-drawer-open{overflow:hidden}
.ticket-drawer-loading{display:grid;place-items:center;min-height:50vh;color:var(--muted)}
.ticket-drawer-loading::after{content:"";width:22px;height:22px;margin-top:10px;border:2.5px solid var(--line);border-top-color:var(--brand);border-radius:50%;animation:spin .7s linear infinite}
.ticket-drawer-error{padding:16px;background:var(--bad-soft);border:1px solid #f2c3cb;border-radius:var(--radius);color:#9d2336}

/* ---------- Knowledge & AI pages ---------- */
.knowledge-article-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}
.knowledge-actions,.knowledge-sort{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.knowledge-actions form,.knowledge-sort form{margin:0;display:inline-flex}
.knowledge-sort .btn{min-width:36px;padding:6px 10px}
.knowledge-accordion{padding:0;overflow:hidden;transition:border-color .2s,box-shadow .2s}
.knowledge-accordion:hover{border-color:var(--line-strong)}
.knowledge-accordion.is-open{border-color:#a9cdee;box-shadow:var(--shadow)}
.knowledge-accordion-toggle{width:100%;display:flex;align-items:center;justify-content:space-between;gap:18px;padding:16px 20px;border:0;background:transparent;color:var(--ink);text-align:left;font:inherit;cursor:pointer}
.knowledge-accordion-toggle>span:first-child{display:grid;gap:8px;min-width:0}
.knowledge-accordion-toggle strong{font-size:16px;font-weight:600;line-height:1.35}
.knowledge-chevron{width:10px;height:10px;flex:0 0 auto;border-right:2px solid var(--muted);border-bottom:2px solid var(--muted);transform:rotate(45deg);transition:transform .25s}
.knowledge-accordion.is-open .knowledge-chevron{transform:rotate(225deg)}
.knowledge-accordion-content{max-height:0;overflow:hidden;opacity:0;transition:max-height .35s ease,opacity .24s ease}
.knowledge-accordion.is-open .knowledge-accordion-content{opacity:1}
.knowledge-accordion-body{padding:16px 20px 20px;color:var(--ink-2);line-height:1.65;border-top:1px solid var(--line)}
.ai-answer-card{display:grid;gap:16px}
.ai-answer-card-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}
.ai-answer-content h3{margin:0 0 6px}
.ai-answer-text p{margin:0 0 10px;overflow-wrap:anywhere}
.ai-answer-actions{display:flex;align-items:flex-start;justify-content:flex-end;gap:8px;flex-wrap:wrap;flex-shrink:0}
.ai-answer-actions form{margin:0}
.ai-answer-editor{max-width:920px}
.ai-answer-editor textarea[name=answer]{min-height:170px}
.ai-active-check{display:flex;align-items:center;gap:8px}
.ai-active-check input{width:16px}
.ai-editor-actions{display:flex;gap:8px;flex-wrap:wrap}

/* ---------- Login / registration ---------- */
.auth,.registration-card{width:min(460px,calc(100% - 32px));margin:6vh auto;background:#fff;border:1px solid var(--line);padding:30px;border-radius:var(--radius-lg);box-shadow:var(--shadow)}
.registration-logo{display:block;width:min(240px,80%);height:auto;margin:0 auto 24px}
.language-pill{display:inline-flex;border:1px solid var(--line-strong);border-radius:999px;padding:5px 12px;font-size:13px;font-weight:600;color:var(--ink-2)}
.login-page{background:#fff;min-height:100vh}
.login-layout{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(440px,.75fr);min-height:100vh}
.login-visual{position:relative;background:linear-gradient(160deg,rgba(6,40,74,.25),rgba(6,40,74,.05)),url('../images/login-background.png') center/cover no-repeat}
.login-side{display:grid;place-items:center;background:#fff;padding:48px}
.login-card{width:min(100%,400px)}
.login-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:56px}
.brand-logo{width:min(220px,64%);height:auto}
.login-card h1{font-size:28px;margin:0 0 6px}
.login-intro{color:var(--muted);margin:0 0 26px}
.otp-form{display:grid;gap:16px}
.otp-form input{min-height:46px}
.otp-input{text-align:center;font-size:24px;font-weight:600;letter-spacing:.5em;font-variant-numeric:tabular-nums}
.login-btn{width:100%;min-height:46px}
.otp-destination{text-align:center;background:var(--surface-2);border:1px solid var(--line);border-radius:var(--radius-sm);padding:9px;color:var(--ink-2);font-size:14px}
.restart-link{text-align:center;font-size:14px}
.login-footer{margin-top:48px;color:var(--faint);font-size:12.5px;text-align:center}
.login-footer a{color:var(--muted)}

/* ---------- Dashboards ---------- */
.dash-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:20px}
.dash-head h1{margin:0}
.dash-head .eyebrow{margin:0 0 4px;color:var(--muted);font-size:14px}
.dash-head .attention{font-size:24px;line-height:1.25;font-weight:700;letter-spacing:-.015em;margin:0;color:var(--ink)}
.dash-head .attention a{color:var(--brand)}
.dash-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.segmented{display:inline-flex;padding:3px;border:1px solid var(--line);border-radius:10px;background:var(--surface)}
.segmented a{padding:5px 12px;border-radius:7px;font-size:13px;font-weight:500;color:var(--muted);white-space:nowrap}
.segmented a:hover{color:var(--ink)}
.segmented a.is-active{background:var(--brand-soft);color:var(--brand-ink);font-weight:600}
.kpi-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:16px}
.kpi-grid.cols-4{grid-template-columns:repeat(4,minmax(0,1fr))}
.kpi{position:relative;display:grid;gap:6px;align-content:start;padding:15px 16px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);color:var(--ink);box-shadow:var(--shadow-sm);transition:border-color .15s,box-shadow .15s;min-width:0}
a.kpi:hover{border-color:var(--line-strong);box-shadow:var(--shadow);color:var(--ink)}
.kpi small{display:flex;align-items:center;gap:7px;color:var(--muted);font-size:12.5px;font-weight:500}
.kpi small i{width:8px;height:8px;border-radius:2px;background:var(--brand);flex:0 0 auto}
.kpi strong{font-size:26px;line-height:1.1;font-weight:600;letter-spacing:-.02em}
.kpi .delta{display:inline-flex;align-items:center;gap:4px;font-size:12px;font-weight:600;color:var(--muted)}
.kpi .delta.up{color:var(--ok)}.kpi .delta.down{color:var(--bad)}
.kpi .delta.flat{color:var(--faint)}
.kpi .sub{font-size:12px;color:var(--muted)}
.kpi.alert-kpi{border-color:#f2c3cb;background:linear-gradient(0deg,#fff,#fff8f9)}
.kpi.alert-kpi small i{background:var(--bad)}
.dash-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:16px;margin-bottom:16px}
.span-3{grid-column:span 3}.span-4{grid-column:span 4}.span-5{grid-column:span 5}.span-6{grid-column:span 6}.span-7{grid-column:span 7}.span-8{grid-column:span 8}.span-12{grid-column:span 12}
.dashboard-card{padding:18px;min-width:0;display:flex;flex-direction:column}
.dashboard-card h2{margin:0;font-size:15px}
.card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;margin-bottom:14px}
.card-head p{margin:2px 0 0;color:var(--muted);font-size:12.5px}
.card-head>a{font-size:13px;font-weight:500;white-space:nowrap}
.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12.5px;color:var(--muted)}
.legend span{display:inline-flex;align-items:center;gap:6px}
.legend i{width:10px;height:10px;border-radius:3px;background:var(--c1)}
.chart{position:relative;width:100%}
.chart svg{display:block;width:100%;height:auto;overflow:visible}
.chart .grid line{stroke:var(--line);stroke-width:1}
.chart .axis text{fill:var(--faint);font-size:11px;font-family:var(--font)}
.chart .line{fill:none;stroke-width:2;stroke-linejoin:round;stroke-linecap:round}
.chart .area{opacity:.12}
.chart .hit{fill:transparent;cursor:crosshair}
.chart .hover-line{stroke:var(--line-strong);stroke-width:1;opacity:0}
.chart .dot{opacity:0;stroke:#fff;stroke-width:2}
.chart.is-hover .hover-line,.chart.is-hover .dot.on{opacity:1}
.chart rect.bar{transition:opacity .15s}
.chart rect.bar:hover{opacity:.8}
.chart-tip{position:fixed;z-index:2000;pointer-events:none;padding:8px 10px;border-radius:8px;background:#0f1e2c;color:#fff;font-size:12.5px;line-height:1.45;box-shadow:var(--shadow-lg);opacity:0;transform:translateY(4px);transition:opacity .1s,transform .1s;max-width:260px}
.chart-tip.is-on{opacity:1;transform:none}
.chart-tip b{display:block;font-weight:600;margin-bottom:2px}
.chart-tip span{display:flex;align-items:center;gap:6px;white-space:nowrap}
.chart-tip i{width:8px;height:8px;border-radius:2px;display:inline-block}
.hbars{display:grid;gap:11px}
.hbar{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 12px;align-items:center;color:var(--ink)}
a.hbar:hover .hbar-track b{filter:brightness(.92)}
.hbar-label{font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hbar-value{font-size:13.5px;font-weight:600;font-variant-numeric:tabular-nums;text-align:right}
.hbar-value small{font-weight:400;color:var(--muted);margin-left:4px}
.hbar-track{grid-column:1/-1;height:8px;border-radius:999px;background:#eef1f4;overflow:hidden}
.hbar-track b{display:block;height:100%;border-radius:inherit;background:var(--c1);transform-origin:left;animation:grow .6s var(--ease) both}
.stackbar{display:flex;height:12px;border-radius:999px;overflow:hidden;background:#eef1f4;gap:2px;margin:6px 0 14px}
.stackbar b{display:block;height:100%;min-width:3px}
.stack-legend{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 16px}
.stack-legend a,.stack-legend div{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--ink-2)}
.stack-legend i{width:9px;height:9px;border-radius:3px;flex:0 0 auto}
.stack-legend strong{margin-left:auto;font-weight:600;color:var(--ink);font-variant-numeric:tabular-nums}
.aging{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-top:auto}
.aging a{display:grid;gap:4px;padding:12px;border-radius:10px;background:var(--surface-2);border:1px solid var(--line);color:var(--ink)}
.aging a:hover{border-color:var(--line-strong)}
.aging strong{font-size:22px;font-weight:600;font-variant-numeric:tabular-nums}
.aging small{color:var(--muted)}
.aging .hot{background:var(--bad-soft);border-color:#f2c3cb}
.aging .hot strong{color:var(--bad)}
.aging .warm{background:var(--warn-soft);border-color:#f2deac}
.queue{display:grid}
.queue a{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:4px 10px;align-items:center;padding:10px 4px;border-bottom:1px solid var(--line);color:var(--ink)}
.queue a:last-child{border-bottom:0}
.queue a:hover{background:var(--surface-2)}
.queue .q-title{font-weight:500;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.queue .q-meta{grid-column:2/-1;font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.queue .q-age{font-size:12.5px;color:var(--muted);font-variant-numeric:tabular-nums;white-space:nowrap}
.queue .prio{width:8px;height:8px;border-radius:50%;background:var(--brand)}
.queue .prio.low{background:#b8c3ce}.queue .prio.high{background:#e8891c}.queue .prio.urgent{background:var(--bad)}
.empty{display:grid;place-items:center;gap:6px;text-align:center;padding:26px 10px;color:var(--muted);font-size:13.5px}
.empty b{color:var(--ink);font-weight:600}
.heatmap{display:grid;grid-template-columns:auto repeat(24,minmax(0,1fr));gap:3px;font-size:11px;color:var(--faint);align-items:center}
.heatmap .hm-cell{aspect-ratio:1;border-radius:3px;background:#eef3f8;min-width:0}
.heatmap .hm-row{padding-right:8px;white-space:nowrap}
.heatmap .hm-hour{text-align:center;font-variant-numeric:tabular-nums}
.heat-scale{display:flex;align-items:center;gap:6px;font-size:11.5px;color:var(--muted);margin-top:12px}
.heat-scale i{width:14px;height:10px;border-radius:2px}
.perf-table td,.perf-table th{padding:10px 12px}
.perf-table td.num,.perf-table th.num{text-align:right}
.perf-table .person-chip{font-weight:500;color:var(--ink)}
.meter{display:inline-block;width:56px;height:6px;border-radius:999px;background:#eef1f4;vertical-align:middle;margin-left:8px;overflow:hidden}
.meter b{display:block;height:100%;background:var(--c2);border-radius:inherit}
.stars{color:#e8a317;letter-spacing:1px;font-size:12px}
.csat{display:grid;grid-template-columns:auto minmax(0,1fr);gap:18px;align-items:center}
.csat-score{display:grid;place-items:center;width:104px;height:104px;border-radius:50%;background:conic-gradient(var(--c2) calc(var(--p)*1%),#eef1f4 0)}
.csat-score span{display:grid;place-items:center;width:78px;height:78px;border-radius:50%;background:#fff}
.csat-ring{display:grid;justify-items:center;gap:6px}.csat-ring>small{color:var(--muted);font-size:12px;white-space:nowrap}
.csat-score strong{font-size:22px;font-weight:600}
.csat-score small{color:var(--muted);font-size:11px}
.csat-rows{display:grid;gap:6px}
.csat-rows div{display:grid;grid-template-columns:28px minmax(0,1fr) 34px;gap:8px;align-items:center;font-size:12.5px;color:var(--muted)}
.csat-rows i{height:7px;border-radius:999px;background:#eef1f4;overflow:hidden}
.csat-rows i b{display:block;height:100%;background:#e8a317;border-radius:inherit}
.csat-rows span:last-child{text-align:right;font-variant-numeric:tabular-nums;color:var(--ink)}
.kb-mini{display:grid;gap:2px}
.kb-mini a{display:flex;align-items:center;gap:10px;padding:8px 4px;border-radius:8px;color:var(--ink);font-size:13.5px}
.kb-mini a:hover{background:var(--surface-2)}
.kb-mini small{color:var(--muted);display:block}
.kb-mini .ic{color:var(--faint)}
.note-line{font-size:12.5px;color:var(--muted);margin:12px 0 0}

/* ---------- Motion ---------- */
@keyframes rise{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
@keyframes grow{from{transform:scaleX(0)}to{transform:scaleX(1)}}
@keyframes spin{to{transform:rotate(360deg)}}
.content>*{animation:rise .28s var(--ease) both}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}

/* ---------- Responsive ---------- */
@media(max-width:1280px){
 .kpi-grid{grid-template-columns:repeat(3,minmax(0,1fr))}
 .span-3{grid-column:span 6}.span-4{grid-column:span 6}.span-5,.span-7{grid-column:span 12}.span-8{grid-column:span 12}
 .ticket-metrics.tickets-summary{grid-template-columns:repeat(3,minmax(0,1fr))}
 .ticket-metrics.tickets-summary>div:nth-child(3){border-right:0}
 .ticket-metrics.tickets-summary>div:nth-child(-n+3){border-bottom:1px solid var(--line)}
}
@media(max-width:1050px){
 .split,.ticket-drawer-body .split{grid-template-columns:1fr}
 .admin-users-grid{grid-template-columns:1fr}
 .ticket-drawer{width:min(760px,92vw)}
}
@media(max-width:900px){
 .app-sidebar{transform:translateX(-100%);transition:transform .25s var(--ease);box-shadow:var(--shadow-lg);width:min(82vw,280px)}
 .nav-open .app-sidebar{transform:none}
 .nav-open .sidebar-scrim{display:block;position:fixed;inset:0;background:rgba(15,30,44,.35);z-index:35}
 .shell{margin-left:0}
 .menu{display:grid}
 .topbar{padding:0 16px;gap:10px}
 .user-meta{display:none}
 .content{padding:20px 16px 40px}
 .span-3,.span-4,.span-6{grid-column:span 12}
 .login-layout{grid-template-columns:1fr}
 .login-visual{min-height:200px}
 .login-side{padding:32px 20px}
 .login-top{margin-bottom:32px}
}
@media(max-width:800px){
 h1{font-size:21px}
 .form{grid-template-columns:1fr}.full{grid-column:auto}
 .kpi-grid,.kpi-grid.cols-4{grid-template-columns:repeat(2,minmax(0,1fr))}
 .ticket-metrics,.ticket-metrics.tickets-summary{grid-template-columns:1fr 1fr}
 .ticket-metrics>div{border-bottom:1px solid var(--line)}
 .ticket-metrics>div:nth-child(2n){border-right:0}
 .ticket-list-toolbar,.ticket-filter-form{align-items:stretch;flex-direction:column;width:100%}
 .ticket-search input,.ticket-filter select{min-width:0}
 .quick-add-form,.note-quick-add{grid-template-columns:1fr}
 .modern-ticket-list{overflow:visible;background:transparent;border:0;box-shadow:none}
 .modern-ticket-list table,.modern-ticket-list tbody,.modern-ticket-list tr,.modern-ticket-list td{display:block;width:100%}
 .modern-ticket-list table{min-width:0}
 .modern-ticket-list thead{display:none}
 .modern-ticket-list tbody{display:grid;gap:10px}
 .modern-ticket-list tr{padding:12px 14px;background:#fff;border:1px solid var(--line);border-radius:var(--radius)}
 .modern-ticket-list td{display:grid;grid-template-columns:110px minmax(0,1fr);align-items:center;gap:10px;padding:6px 0;border:0}
 .modern-ticket-list td::before{content:attr(data-label);font-size:11.5px;font-weight:600;color:var(--muted)}
 .ticket-heading{flex-direction:column}
 .chat-thread{padding:14px;gap:16px}
 .chat-message{max-width:88%}
 .ticket-drawer{width:100vw}
 .ticket-drawer-full{display:none}
 .ticket-drawer-body{padding:12px}
 .user-row-form{grid-template-columns:1fr}
 .admin-search{flex-direction:column}
 .knowledge-article-head{flex-direction:column}
 .aging{grid-template-columns:repeat(2,minmax(0,1fr))}
 .lang-switch{display:none}
}
@media(max-width:520px){
 .kpi-grid,.kpi-grid.cols-4{grid-template-columns:1fr 1fr;gap:8px}
 .kpi{padding:12px}
 .kpi strong{font-size:21px}
 .topbar-search input::placeholder{color:transparent}
 .csat{grid-template-columns:1fr;justify-items:center}
 .csat-rows{width:100%}
 .stack-legend{grid-template-columns:1fr}
 .heatmap{font-size:9px;gap:2px}
}
@media print{.app-sidebar,.topbar,.dash-actions{display:none}.shell{margin:0}.content{padding:0}}
.filter-chips{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-right:auto}
.filter-chip{display:inline-flex;align-items:center;padding:4px 10px;border-radius:999px;background:var(--brand-soft);color:var(--brand-ink);font-size:13px;font-weight:500}
.filter-clear{font-size:13px;color:var(--muted);padding:4px 6px}
.filter-clear:hover{color:var(--bad)}
.user-row-form{grid-template-columns:minmax(120px,1fr) minmax(110px,1fr) auto}
.admin-users-grid .admin-table-wrap table{min-width:780px}